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Legal Matters

The Red Tent Collective is dedicated to you – our cherished relationship with you and the unwavering trust you bestow upon us is of paramount importance. The cornerstone of our endeavors is a profound reverence for each individual, and we hold our commitment to safeguarding your privacy and personal information in the highest regard.

In the realm of The Red Tent Collective, your privacy is not just a matter, but a cherished concern. Cultivating and upholding your trust is an integral aspect of our mission. Our choices of business partners, the conception of our products and services, and the management of your personal information are all guided by an unwavering respect for your privacy. In doing so, we align with your preferences while adhering to the realm of applicable legal and business standards.

Whether you are a valued member, 3rd party service provider, or a valued partner, The Red Tent Collective is resolute in ensuring that you retain full command over the collection, processing, and storage of your personal information.

An essential facet of our commitment to honoring your privacy is our pledge to offer transparency in our privacy practices. It is our promise to lucidly elucidate how we safeguard your privacy. Our haven of Privacy and Data Trust, thoughtfully curated, is your sanctuary for understanding our privacy, security, and data governance protocols.

Below you'll find our Legal FAQ with its abundance of knowledge. Explore the intricacies of how we manage personal information, uncover answers to the queries that dance in your mind about privacy, and discover the avenues through which you can exercise your rights pertaining to personal information. Delve into a trove of insights on best practices to shield your information while navigating the digital realm, among a plethora of other invaluable resources.

In sum, The Red Tent Collective stands unwaveringly committed to you. Our warmth, dedication, and unswerving commitment to your privacy and trust form the bedrock of our ethos. Together, we cultivate a haven where your privacy is revered, your trust is cherished, and your relationship with us thrives in an atmosphere of utmost respect and care.

06.12.2023

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  • Principle 1 – Responsibility
    The Red Tent Collective is responsible for personal information under its control and designates associates who are accountable for our compliance with the following principles. Other individuals within The Red Tent Collective may be delegated to act on behalf of the designated person(s) or to take responsibility for the day-to-day processing of personal information. We also ensure that your personal information is protected when it is processed by one of our service providers, affiliates or partners.
  • Principle 2 – Purposeful Collection of Personal Information
    The Red Tent Collective outlines the purposes for which we gather personal information at or prior to the time of collection. Unless compelled or permitted by law, The Red Tent Collective will not employ or divulge personal information for new purposes without first establishing and obtaining appropriate consent for the new intent
  • Principle 3 – Consent for Collection, Use, or Disclosure
    Your informed consent is requisite for The Red Tent Collective to collect, utilize, or share your personal information, except under specific circumstances where not mandated by relevant privacy legislation. When determining the suitable form of consent, we consider the sensitivity of the personal information and what a reasonable individual would anticipate. You maintain the prerogative to revoke consent at any time, subject to legal or contractual restrictions and reasonable advance notice.
  • Principle 4 – Restricted Collection of Personal Information
    Red Tent Collective procures personal information using fair and lawful methods and restricts its collection to the purposes explicitly disclosed in our relevant privacy notices or otherwise communicated.
  • Principle 5 – Prudent Use, Disclosure, and Retention of Personal Information
    Personal information entrusted to The Red Tent Collective is employed solely for the specified purposes, unless you provide consent, or exceptions arise as defined by applicable privacy regulations, or as necessitated by law. Access to personal information is granted solely to The Red Tent Collective team members whose responsibilities warrant it. Retention and destruction of personal information follow prescribed guidelines, procedures, and controls. Once data is no longer relevant for the identified objectives or obligated to be retained by law, it will be expunged, erased, or rendered anonymous.
  • Principle 6 – Accuracy of Personal Information
    Personal information must be accurate, comprehensive, and up-to-date to fulfill its intended uses. Upon notification from you, The Red Tent Collective will endeavor to keep your personal information accurate and current to meet the identified objectives.
  • Principle 7 – Security Measures
    The Red Tent Collective employs suitable security safeguards commensurate with the sensitivity of the information to protect your personal data. Our team members with access to your personal information are bound by confidentiality and privacy obligations. Shared personal information with service providers is safeguarded through various means, including contractual agreements specifying confidentiality, privacy, security, and usage. Personal information is processed and stored in by Wix or in its other permissible jurisdictions, with adequate security measures in place. However, foreign government agencies may access this information under relevant laws.
  • Principle 8 – Transparency in Policies and Practices
    The Red Tent Collective maintains readily accessible information about our policies and practices concerning the management of personal information.
  • Principle 9 – Access to Personal Information
    Upon request, The Red Tent Collective discloses the existence, use, and disclosure of your personal information and grants access to it in compliance with applicable privacy laws. You have the right to challenge the accuracy and completeness of your information and request appropriate amendments. Access to your personal information is provided in an intelligible form, within a reasonable timeframe, and at minimal or no cost. To ensure the security of your data, you may need to provide sufficient identification for verification purposes.
  • Principle 10 – Addressing Compliance Concerns
    If you have concerns regarding compliance with the above principles, you can direct your challenge to The Greys of The Red Tent Collective at thegreys@theredtentcollective.org. The Red Tent Collective maintains procedures to address inquiries and complaints related to the management of personal information and undertakes investigations as required. Justified complaints lead to corrective measures, potentially including policy and procedure amendments. While you have the option to seek guidance from the Privacy Commissioner's Office in your country and lodge a formal complaint, it is recommended to first utilize The Red Tent Collective's complaint resolution procedures.
  • Why do we collect data?
    Why do we embark on the journey of data collection? The answer is elegantly simple: because every piece of data we gather weaves a narrative, telling a tale of insights and possibilities. Data, for us, is not just raw information; it's the key to unlocking value for our esteemed visitors and members, the compass guiding us to uncharted prospects. Our pursuit of these noble objectives is underpinned by the collection and utilization of data, which falls into four distinct categories, each serving a unique purpose: Personal Information: This category envelopes the personal details you entrust to us during your interactions with The Red Tent Collective. Whether it's making a purchase, seeking information, entering into a contractual relationship, or even becoming a member, your personal information is handled with the utmost care. Engagement Data: The way you engage with our websites, applications, text communications, social media platforms, emails, paid advertisements, and customer service channels is meticulously recorded in this category. Your interactions contribute to the rich tapestry of data that helps us understand your needs and preferences better. Behavioural Data: Delving into your transactional history, purchase patterns, product searches, and even the subtle nuances of how you use products, like repeated actions, provide us with a comprehensive view of your preferences. The qualitative layer, encompassing details like mouse movement information, adds depth to this understanding. Attitudinal Data: Your satisfaction as a valued member, the criteria you consider when making purchases, your perception of offer desirability, and a multitude of other insights form the bedrock of this data type. Rest assured, the personal information that you share with us, about you, is a sacred trust. It is a commitment we hold with unwavering integrity and governed by the pillars of fairness, accountability, and transparency. Every action we take, every insight we glean, is rooted in these ethical principles, ensuring that the trust you place in us is not just honored but fortified with every interaction. In the grand steps of our journey, data serves as the vibrant thread that weaves together innovation, understanding, and progress. At The Red Tent Collective, we are not merely collectors of data; we are curators of meaningful narratives that empower you, enrich our communities, and pave the way for a future.
  • Protect your personal information
    Revealing any personal details that can lead to your identification (such as your complete name, personal email, contact number, workplace name, social media profiles, and more) might potentially be exploited for malicious purposes. It's crucial to exercise caution in how you handle your information while engaging in networking, contributing to message boards, or maintaining a blog. If you're active on online social networks or contribute to blogs, exercise prudence when it comes to your connections and the information you disclose. Prioritize connecting with individuals you have confidence in. Refrain from sharing any personal details about yourself that you wouldn't be comfortable sharing with strangers. Your vigilance in managing your personal information helps safeguard your online presence.
  • Use unique passwords
    Using the identical password across multiple accounts, such as your The Red Tent Collective account, social media profiles, and email services, significantly elevates your exposure to security risks. This practice is akin to utilizing the same key to lock your home, car, and office – should someone gain entry to one, the security of all is jeopardized. To fortify your security, adhere to these guidelines for devising and safeguarding your passwords: Do: Formulate a password comprising a minimum of eight characters, encompassing letters, numbers, and special characters. Implement distinct passwords for your computer login and various online accounts. Exercise utmost caution when responding to emails, phone calls, faxes, or letters that request your password(s). Regularly update your password. Contemplate utilizing a password manager that: Supports two-factor authentication. Prompts you to revise aging passwords. Identifies feeble or reused passwords. Alerts you to compromised websites. Seamlessly integrates with your array of devices – be it your phone, computer, tablet, or others. Don't: Resort to easily guessable options like your address, birth date, phone number, commonly used words, or your pet's name as your password. Share your passwords with anyone, irrespective of the relationship. Document your passwords within close proximity of your computer, where prying eyes could catch a glimpse. Carry your passwords in your purse or wallet, increasing vulnerability to theft. Transmit your password or credit card details via email, which is inherently insecure for such sensitive information.
  • Protect your device
    When your computer, laptop, tablet, or phone is not actively in use, it's wise to secure your screen to prevent unauthorized access. To enhance security, set your device to automatically lock after periods of inactivity. To significantly reduce the risk of exposing sensitive or private data, consider these additional precautions: Use a PIN or passphrase as a protective layer for your device. Disable features that are not currently in use, such as GPS, Bluetooth, or Wi-Fi connections. Exercise caution when connecting to unfamiliar, unsecured, or public Wi-Fi networks. Before disposing of a device, ensure that all stored information is completely erased. Be cautious when encountering unsolicited text messages or emails; avoid opening files, clicking links, or dialing numbers contained within them. Keep your software up to date, including both operating systems and applications. Prior to downloading apps, carefully review their privacy policies and user reviews to verify their legitimacy. Avoid relying on "Remember Me" functions on websites and mobile apps; manually enter your username and password when logging in. Protect personal or sensitive data and communications through encryption. Be aware of potential risks, stay vigilant regarding your devices (including cables, chargers, and peripherals), and remain situationally aware. Strengthen your defense against hackers by implementing two-factor authentication. By incorporating these practices into your routine, you enhance your digital security, safeguarding your devices and personal information from potential threats.
  • Avoid phishing attacks
    Exercise caution when encountering requests for personal information: Avoid responding to questionable emails, instant messages, or pop-up windows that solicit personal details like passwords, bank account or credit card numbers, or your birth date. Even if the communication appears to originate from a trusted source such as your bank, refrain from clicking on any links or providing a reply. Instead, it's advisable to directly visit their website or utilize their app to access your account. Keep in mind, The Red Tent Collective will never initiate communications urging you to transmit passwords or financial particulars via email. Stay vigilant against impersonators: In instances where you receive an email from someone you know, but the content seems peculiar, it's possible their account has been compromised. It's prudent to abstain from responding to such messages or clicking any embedded links until you've verified the legitimacy of the email. Watch out for indicators like: Urgent pleas for funds. Individuals claiming to be stranded in foreign countries. Claims of a stolen phone preventing direct communication. Always authenticate questionable URLs or links: Phishing attempts aim to deceive you into revealing critical personal data, including passwords. These deceptive endeavors can manifest in various forms, necessitating the development of skills to identify suspicious emails and websites. A hacker might, for instance, create a seemingly genuine login page that is, in reality, counterfeit. If your password is divulged, the hacker gains access to your account or may even infect your device. To guard against falling victim to phishing: Abstain from clicking on dubious links. Verify the legitimacy of a website or app by scrutinizing the URL, ensuring it commences with "https" before divulging any information.
  • Use secure networks
    Exercise caution when utilizing public or complimentary Wi-Fi networks, even those that necessitate a password for access. It's important to recognize that these networks might lack encryption, potentially enabling individuals in proximity to surveil your online actions. This could encompass monitoring the websites you browse and the data you input on these sites. In instances where public or free Wi-Fi is your sole recourse, the Chrome browser offers a safeguard. It will indicate the security status of your connection to a website through an indicator in the address bar.
  • Report suspicious behaviour
    Please report any of the following experiences to The Greys: Spamming Impersonation of any person or entity Account takeover
  • Overview
    This Privacy Notice pertains to user information collected by The Red Tent Collective, encompassing interactions through our website www.theredtentcollective.org and any future mobile application(s). Here is a concise overview of the key points in this Privacy Notice. Prior to engaging with our websites, apps, or sharing personal information with The Red Tent Collective, we urge you to review the complete Privacy Notice: Information Collection: When engaging with The Red Tent Collective, we gather personal information for the explicit purposes outlined in this Privacy Notice. To delve deeper into the types of personal information we collect, kindly refer here. Information Use: The personal information we collect serves various purposes, all elaborated upon here. Information Sharing: We may share the personal information you provide us with diverse parties, including our service providers and other third parties, who aid in delivering services to you. Certain third parties we collaborate with might operate beyond North American borders. Security: Safeguarding your personal information is of utmost importance to us. Discover the comprehensive measures we implement to ensure its protection in this section. Your Rights: Depending on your location, you possess distinct rights concerning your personal information. Comprehensive insights into your rights can be found in this section. Before proceeding, we strongly encourage you to absorb the complete details within the Privacy Notice. This will empower you with a comprehensive understanding of how we handle and safeguard your personal information, ensuring you make informed choices when interacting with The Red Tent Collective's platforms.
  • What types of personal information do we collect?
    When engaging with The Red Tent Collective, we gather your personal information through diverse channels, encompassing both in-store interactions and online engagements. The utilization of your personal information by The Red Tent Collective serves various functions, primarily focused on delivering our products and services and supporting vital business operations. These encompass order fulfillment, product delivery, service provision, internal business processes, marketing endeavors (inclusive of relevant advertising), authentication, prevention of losses and fraud, ensuring public safety, customer service, and addressing legal matters. It's worth noting that communications established with us, such as telephone conversations, might be recorded and reviewed to ensure protocol quality and the precision of your instructions and information. Should you prefer not to have your communications recorded, you can communicate this preference at the outset of the call, and alternative arrangements will be proposed. In pursuit of these aims, we may consolidate personal and additional information amassed through our online platforms or mobile applications with offline data, including insights from third-party sources. For an in-depth exploration of the specific applications of your personal information, we encourage you to consult our supplementary notices, which provide comprehensive details on the matter.
  • How does The Red Tent Collective protect the privacy of children online?
    We are committed to protecting children’s online privacy. Our website is a general audience website not geared towards children. In order to protect the privacy of children, The Red Tent Collective websites do not knowingly collect personal information from users under the age of 18 without prior parental consent. Please contact us via the Contact Us if you believe we may have collected information from your child and we will work to delete it.
  • How do we use your personal information?
    We require your consent for the collection, use, and disclosure of your personal information by us, unless otherwise mandated or authorized by law. When you voluntarily furnish specific personal information to us, you are also implicitly granting your consent (if express verbal or written consent is not explicitly mandated) for us to gather, employ, and reveal that personal information in order to fulfill the subsequent objectives: Managing your account and providing member support. Processing payments and aiding in the resolution of payment disputes. Offering goods and services to you. Customizing content and information for tailored interactions, encompassing location customization, personalized guidance and instructions, and enhancing your overall experiences while utilizing our website and apps. Delivering targeted advertising and promotional offers that align with your browsing or purchase history, or that are particularly pertinent to your demographic profile. Engaging in communications related to promotions, products, or services we believe could be of interest to you, along with any modifications to the services we provide. Storing your data, including user account details and registrations, to obviate the need for repeated entry during subsequent visits or usage of the services. Enhancing the security of your account access. Sustaining and enhancing our websites and apps, encompassing augmenting content and functionality and tailoring page layouts. Conducting surveys and market research to enhance our offerings. Detecting and countering fraud, and further comprehending measures to safeguard your information. Safeguarding our rights and interests, which may include dispute resolution, enforcing our terms of service, or responding to legal proceedings. Safeguarding the rights and interests of our customers from entities or individuals that contravene the law or our terms of service. This is applicable in situations like account takeovers, harassment, or threats. Adhering to applicable laws. Ensuring the safety of our members, associates, and partners. In connection with a potential business sale, disposition of assets, or the management of legal claims against us, each of which is further elaborated below. Additionally, we may amass and assess aggregated and/or anonymized data to generate statistical insights. This aids us in enhancing the provision of services and monitoring user engagement across our websites and apps.
  • How do we share your personal information outside The Red Tent Collective?
    We hold a steadfast commitment to refrain from sharing, providing, leasing, or selling your personal information to any external third parties, unless additional consent is granted by you or as necessitated or allowed by law. Subject to lawful authorization, we may disclose your personal information to third parties under the following limited conditions, and with your prior consent: Other Entities within Our Collective Network: We might share your personal information with other brands and businesses within The Red Tent Collective's network. Such sharing will adhere to the principles outlined in this Privacy Notice. Service Providers: Your personal information may be shared with service providers who assist in our operational endeavors. These include shipping and delivery providers, billing and refund partners, website operators, payment processors, marketing and advertising collaborators, research and data analytics contributors, webcast hosting entities, and entities aiding us in enhancing websites, apps, products, and services. Our sharing is limited to the personal information reasonably essential for service provision. We mandate that our service providers ensure the security of your personal information through appropriate physical, technological, and administrative security measures. These providers are prohibited from employing or divulging your personal information for any purpose other than service provision. Storage and processing of your personal information by our service providers may occur in various locations where these entities or The Red Tent Collective maintain facilities. Products and Services by Other Businesses: We may facilitate the availability of products or services from other businesses to our customers, including through The Red Tent Collective's platforms. When you make purchases from these businesses via our channels, we disclose personal information related to your transaction to the respective business. Legal Obligations and Safeguarding Interests: We may share your personal information under specific circumstances, including legal requirements or instances where sharing assists in safeguarding the welfare, assets, or rights of The Red Tent Collective, our members, associates, or other individuals. Business Transfers: Should all or part of our business undergo merger, sale, or reorganization (including proceedings related to insolvency or bankruptcy), personal information about you could be shared with the succeeding entity. With Explicit Consent or Notification: Outside the contexts described above, specific notification or your consent will be sought, in accordance with legal requisites, before sharing your personal information outside our collective network of companies. Additionally, your personal information will not be sold or leased for financial gain.
  • How do we secure your personal information?
    At The Red Tent Collective, safeguarding your personal information is our unwavering commitment. Whether you're engaged in online shopping, our members' rea, or utilizing our apps we employ sensible security measures to ensure the protection of your personal information. The design of products, services, and systems within The Red Tent Collective ecosystem is rooted in a strong emphasis on privacy and security. We meticulously apply appropriate technical and organizational measures to safeguard personal information during transit and while at rest, mitigating the risks of unauthorized access, disclosure, loss, or misuse. Each member within The Red Tent Collective carries a responsibility for safeguarding the personal information within their control. They empowered to enact measures that forestall loss, damage, abuse, or unauthorized access to such data. Furthermore, every team member with access to personal information undergoes comprehensive privacy and information security training, equipping them with the necessary knowledge and skills to effectively protect the data under their purview. Although your information is generally stored in with Wix, it's worth noting that we may engage suppliers or partners located beyond the their borders. For instance, certain computer systems, including our websites, may be operated by other contracted companies that operate in different jurisdictions, yet provide services to The Red Tent Collective. As legal protections in some of these countries may not mirror those provided by law in our jurisdiction, we ensure that comprehensive information management agreements are established with each entity processing personal information for The Red Tent Collective. These agreements mandate that your personal information, wherever held or processed, is safeguarded to the same high standard required by law. While no security measures can offer absolute assurance, it's essential to take proactive steps to prevent unauthorized access to your password, phone, and computer. Simple practices, like signing off after using a shared computer, selecting a robust password known only to you, and maintaining the confidentiality of your login credentials, can substantially enhance your security. For further insights into best practices, please refer to our guide on Staying Safe Online.
  • How long do we keep the personal information we collect?
    We retain your personal information solely for the duration necessary to fulfill the intended purposes for which it was gathered, or as allowed by relevant laws. Following this period, we either anonymize or erase your personal information. Once this process is completed, your email address is removed from our distribution lists. Additionally, unless specific data must be preserved for accounting or legal obligations (such as managing potential chargebacks), access to and visibility of your account is no longer maintained.
  • About our ads
    We use marketing and advertising to let you know about the great products and services we provide, offers available to you, events and community initiatives. For example: Online advertising: We collect information such as device identifiers and device data through cookies and other tracking mechanisms placed on our websites and websites of media partners/publishers that feature The Red Tent Collective advertising. We may use your personal information, including about which of our websites and apps you visit, and what products and services you browse and buy (online) to help ensure that the advertising you see from us is as timely and relevant as possible. Direct marketing (where marketing communications are sent directly to individuals by email, SMS or post): We may use personal information in order to send you direct marketing when you have given us permission to do so or where consent is implied based on your purchase from The Red Tent Collective. In most cases we collect this information directly from you, for example when you register for a The Red Tent Collective.ca account, or make purchases through TheRedTentCollective.org. We may collect your responses if you open a communication from us and click on a link to view products or offers. Push notifications (where you receive notifications directly on your device from apps): We use personal information for these notifications when you have given us permission to do so. We may use the address you have registered on your account to help ensure that notifications you receive are relevant to your location.
  • How do we use your personal information?
    In order to present personalized advertisements to you on The Red Tent Collective's website, mobile applications, and other third-party websites and applications accessed through your computer, mobile device, or tablet (collectively referred to as "websites"), both we and third-party advertising companies may employ cookies and other tracking mechanisms to gather information about your visits to our website as well as other sites. The data we collect encompasses: Products or web pages you peruse on our websites. Products you acquire from our websites. Advertisements you interact with on our websites. Whenever feasible, we apply anonymization techniques to the data to prevent the identification of individuals. Based on your interactions and experiences across websites, relevant content is curated. We extract insights from the activities of all online customers, aggregating the data in an anonymous manner. This process aids us in comprehending which features hold popularity and in enhancing our content over time. Consequently, we can tailor your online journey in a manner that resonates with you, all while upholding your privacy.
  • Who do we share it with?
    We collaborate with various third-party entities, including advertising agencies, third-party ad servers, technology vendors, providers of sponsored content, research and analytics firms, and affiliated companies within our network. This collaboration serves to enhance the performance and attractiveness of our website while also aiding us in delivering advertising and marketing that holds greater relevance for you as our valued customers. Both on websites owned and operated by The Red Tent Collective and on external sites, we employ interest-based advertising. This type of advertising, also known as personalized or targeted ads, relies on the information you provide during interactions with our sites, apps, content, and services. The data used for these ads includes activities such as purchases on our platforms, in-store transactions, or visits to other sites featuring The Red Tent Collective's content or advertisements. This approach ensures that the ads presented to you align closely with your preferences and interests.
  • Benefits of interest-based advertising
    Advertisements are customized to align with your inferred interests. To prevent repetitiveness, we restrict the display of related ads. When delivering interest-based ads, we adhere to, our sites are designed to respond to the Global Privacy Control signal. They will not respond to other types of “do not track” signals.
  • What are your choices?
    The handling of your personal information by The Red Tent Collective aligns with the guidelines outlined in this privacy notice. The method employed to obtain your consent, whether implied or explicit, is tailored to suit the nature of the personal information being collected, utilized, or shared. Marketing Preferences: You hold the authority to request the cessation of direct marketing communications at any time. To facilitate this, we incorporate an "unsubscribe" link in all our marketing emails and provide an option to reply with "STOP" via SMS. Furthermore, you can communicate your marketing preferences or make changes to them by reaching out to The Greys. If you choose to contact us via email or mail, please ensure to include your complete name, specify the types of communications you wish to receive or abstain from, and provide your contact details. For instance, if you desire to opt out of mail, kindly provide your mailing address. Kindly allow an adequate period for your preferences to be processed. While email and SMS requests may take up to 10 days to process, other requests might take approximately 4-6 weeks. It's important to note that, despite opting out of receiving marketing communications, we may still contact you for essential transactional reasons. This could encompass matters such as member service inquiries, product details, service or reminder notifications, or recalls. Additionally, we may need to reach out to you with queries or information pertaining to your order, such as order status, shipment details, substitutions, or refunds. Online Advertising, Mobile Apps, and Cookies: You retain the ability to exercise choices relating to our online operations. For instance, you can navigate our websites without consenting to cookies. For more information about cookies, please consult our Cookie Notice. If you've downloaded our mobile app, you can adjust permission settings at your convenience through your device settings. If you decide to uninstall the app, all personal information generated through its use will cease to be collected. Upon uninstalling The Red Tent Collective app, your stored preferences—including login information and local store preferences—will be erased from your phone. Should you opt to decline interest-based advertising, you will still receive advertising, albeit customized according to your behavior. We affirm that we will not engage in discriminatory actions against you for exercising your rights. This encompasses refraining from withholding goods or services, imposing disparate prices or rates, or delivering a distinct level of service or quality of goods. However, it's important to acknowledge that opting to delete your data or disable cookies might result in your inability to participate in specific programs or services that necessitate the utilization of your personal information for their operation.
  • How long do we keep your personal information?
    We uphold your personal information in our records under the following circumstances: (i) indefinitely, when you furnish explicit consent, or (ii) for a span of three (3) years after your most recent engagement with The Red Tent Collective. Upon the conclusion of this period, your personal information will be meticulously erased or anonymized, ensuring security and confidentiality. Employing implied consent, your email address serves the purpose of disseminating promotional emails for up to two years after your most recent transaction with The Red Tent Collective. However, you have the option to unsubscribe from our email marketing, thereby halting the receipt of such communications.
  • Overview
    Subject to the requisite permissions and consents as mandated by local regulations, we employ cookies, clear GIFs, third-party analytics, and other tracking mechanisms, such as web beacons, to monitor your utilization of our services. During your interaction with our websites or apps, these tracking mechanisms autonomously gather data, including but not limited to: your IP address, browser type, and operating system; the web pages you peruse; the links you activate; your navigational path through the services and the duration of your engagement; specific features or pages you access within the services; and the originating URL, signifying the webpage that directed you to our website or app. This information may be amalgamated with other personal data we collect about you, serving statistical objectives, gauging the efficacy of advertising efforts, detecting fraudulent activities, and aiding our customer service representatives in addressing your queries. Given that we have secured the essential permissions and consents pursuant to local laws, we employ these tools exclusively to furnish you with a more tailored user experience, to gain deeper insights into your preferences and requirements, to furnish you with content (including advertisements) that holds the highest relevance for you, and to monitor usage trends on our websites and apps.
  • What is a cookie?
    A cookie, a small text file, has the potential to be stored on your device when you navigate our websites. These files play a pivotal role in facilitating website functionality, either by ensuring proper operation or by enhancing efficiency. This utility arises from the capability of websites to both read and write these files, thereby enabling them to recognize you and retain crucial details that heighten the convenience of your website experience (e.g., remembering your user preferences). It's important to note, however, that cookies are unable to extract any personal information from your hard drive or transmit computer viruses. Through the implementation of cookies, we achieve the differentiation of your device from those of other users. Our use of cookies encompasses the following objectives: Enabling the functionality of our websites and fortifying their safety and security (e.g., loading images and ensuring secure login) Elevating the performance of our websites through comprehensive analysis of user interactions, discerning successful components and identifying areas for improvement Enhancing your website encounter, such as recalling items you've placed in your cart, furnishing personalized suggestions, and tailoring your overall experience Facilitating pertinent online advertisements to visitors on both our websites and external third-party websites. These cookies, furnished by us and carefully chosen third parties, facilitate the presentation of advertisements on both our platform and those of third parties Assessing the efficacy of our online advertising communications, thereby gaining insights into their impact and effectiveness.
  • What are web beacons?
    Web beacons, also identified as web bugs, pixel tags, and clear gifs, are diminutive images, typically measuring 1 x 1 pixel, strategically placed on a website to ascertain whether a user has accessed a particular page. For ease of reference, we colloquially term these technologies as "cookies". TheRedTentCollective.org, web beacons are harnessed to gain insights into our visitors' website interactions and to tailor website content according to their preferences.
  • What cookies do we use?
    Depending on the entity responsible for the cookie, they fall into the following categories: First-party cookies: Generated by the website (domain) you are presently visiting. Third-party cookies: Produced by domains distinct from the one you are currently browsing. These cookies facilitate cross-website tracking to enhance services, retargeting, and ad display. The Red Tent Collective utilizes two primary cookie types: session cookies and persistent cookies: Session cookies: Temporarily stored on your device until you close your browser, at which point they are automatically erased. Persistent cookies: Remain on your device for a designated duration, as specified by the cookie's owner, and are manually or automatically removed thereafter. Based on their purpose, cookies can be categorized as follows: Strictly necessary cookies: Vital for enabling you to navigate the website and utilize its features, such as accessing secure sections. Services like shopping carts cannot function without these cookies. Performance cookies: Gather data about website usage, like frequently visited pages and encountered error messages. These cookies do not identify individuals; they aggregate data anonymously. Advertising cookies: Record your website visits, viewed pages, and clicked links. This data is employed to: Enhance the relevance of displayed advertisements on our websites and select third-party sites according to your interests Control the frequency of ad displays Measure the effectiveness of advertising campaigns
  • What is cookie matching and why is it used?
    Cookie matching is employed to align our customers' online identities with identifiers utilized by our reliable partners. This process aids in enhancing the relevance and personalization of ad experiences for our customers. It focuses on the products they are likely to be intrigued by, both on our website and others they explore.
  • AdChoices
    You have the option to deactivate non-essential cookies by revoking your consent at any point. Concerning advertising cookies, companies may engage in one of the subsequent self-regulatory initiatives for online behavioral advertising, offering users the ability to opt-out: AdChoices Google Analytics Your decision to decline cookies applies uniquely to the browser and device you are currently using. Thus, if you opt out on one device and wish to extend that choice to another device, you must also opt out on the additional device.
  • Managing cookies
    You have the ability to manage the cookies you receive and retain on your device. Unless you have configured your browser settings to reject our cookies, our system will generate cookies when you access our website. Keep in mind that opting out of cookies is tailored to both the browser and device you are using. If you choose to opt out on one device and wish for the same choice to apply to another device, you will need to opt out on that additional device as well.
  • Our limited license to you
    This website, along with all its associated content, is the property of us and/or our affiliates or licensors, safeguarded by copyright, trademark, and other intellectual property laws. The purpose of this Site is solely for your personal non-commercial use. Usage of the Site or its materials in a manner that infringes upon our rights or lacks our authorization is prohibited. Specifically, unless explicitly permitted by these Terms of Service or the material's owner, you may not alter, replicate, reproduce, publish, upload, transmit, translate, vend, create derivative works, exploit, or distribute any material from the Site through any means or medium, including electronic, without prior consent. Nonetheless, you are permitted, on occasion, to download and/or print a single copy of individual pages from the Site for your personal, non-commercial purposes, provided that all copyright and other proprietary notices are retained.
  • Your license to us
    By contributing, posting, or submitting any material (including but not limited to comments, blog entries, photos, and videos) to us via the Site, you assert that: (i) you are the rightful owner of the material, or you are making the posting or submission with explicit consent from the owner of the material; and (ii) you are at least thirteen years of age. Moreover, when you submit or post any material, you grant us, as well as any authorized parties by us, a global, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted license to use, modify, transmit, sell, exploit, create derivative works from, distribute, publicly perform, or display such material, whether in whole or part, across any known or future medium or manner, for any purpose. This license encompasses the right to leverage any proprietary rights within the posting or submission, including but not limited to rights under copyright, trademark, service mark, or patent. In exercising these rights, you also grant us and our authorized parties the permission to attribute authorship of your postings or submissions by using your name, email address, or screen name as deemed appropriate. You acknowledge and agree that any contributions originally created by you for us shall be treated as a "work made for hire." Thus, any copyrights in these works shall belong to The Red Tent Collective from their creation. The Red Tent Collective shall be regarded as the author and exclusive owner, with the right to exploit any or all results and proceeds across all media, known or future, throughout the universe, indefinitely, and in all languages, as determined by The Red Tent Collective. In cases where the results and proceeds of your submissions do not fall under the "work made for hire" category, you hereby assign, convey, and transfer to The Red Tent Collective, without any additional compensation, all proprietary rights, including but not limited to copyrights and trademarks worldwide, perpetually, and across all mediums, existing or future, to such material and any associated right, title, and interest in and to all proprietary rights worldwide, perpetually, and across all mediums, known or future. Any posted material reproducing prior works by you shall be co-owned by us. You acknowledge that The Red Tent Collective has the right, though not the obligation, to utilize and display any postings or contributions of any kind. The Red Tent Collective may choose to cease the use and display of such materials, or any portion thereof, at any time, and for any reason. Restrictions on Linking and Framing. You are permitted to establish a hypertext link to the Site, provided the link does not suggest or imply any endorsement or sponsorship of your site by us or the Site. However, you are not authorized to frame or inline link any content from the Site, nor incorporate any of our material, content, or intellectual property into another website or service without our prior written consent.
  • Misprinted/Damaged/Defective Items
    Any claims for misprinted/damaged/defective items must be submitted within 20 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. Claims deemed an error on our part are covered at our manufacturer's expense. Please send your claims with proof of purchase, a picture clearly showing the issue, to thegreys@theredtentcollective.org with the title Misprinted/Damaged/Defective. Unclaimed returns get donated to charity after 20 days.
  • Wrong Address
    If you provide an address that is considered insufficient by the courier, the shipment will be returned to our manufacturer. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
  • Unclaimed
    Shipments that go unclaimed are returned to our manufacturer and you will be liable for the cost of a reshipment to yourself or (if and as applicable). We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
  • Returned
    Shipments that go unclaimed are returned to our manufacturer and you will be liable for the cost of a reshipment to yourself or (if and as applicable). We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of. Please contact us via thegreys@theredtentcollective.org before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact us and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
  • Notification for EU Consumers
    According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: 1. the supply of goods that are made to the consumer's specifications or are clearly personalized; 2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore our manufacturer reserves rights to refuse returns at its sole discretion. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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